Hey guys, has anyone here used 1-800-Accountant for their business taxes? I’ve been getting calls from one of their reps pushing an all-inclusive tax plan that costs over $2000! I was thinking of sticking with my current accountant, but the rep claims their service is significantly better. Can anyone share their experience or confirm if they offer a better quality of service?
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I recently ended my subscription with 1-800-Accountant due to multiple disappointing experiences. I feel it’s important to share my story so others can make informed decisions and hopefully see improvements in their customer service.
To start, I scheduled appointments with their advisors three times, but each time, I was left waiting without receiving any call. Only after I reached out did they acknowledge the oversight and reschedule. This lack of punctuality and communication left me frustrated and inconvenienced.
Additionally, I was dissatisfied with the advice provided by my assigned tax advisor. Instead of understanding my personal goals, she gave generic guidance that could have jeopardized my plan to buy a home soon. I expected more personalized and insightful support from a professional accounting service.
Another issue was their customer service and responsiveness. Although their terms promise refunds within 30 days of purchase, I faced consistent delays and unresponsiveness when seeking a refund. It took over two weeks to reschedule appointments, which hindered any progress on my account. Their lack of assistance and delayed responses made me doubt their commitment to customer satisfaction.
Furthermore, my interaction with a representative regarding a canceled ticket was disappointing. The representative was rude in both emails and phone conversations. Despite multiple attempts to contact them, I received no response until much later, leaving me feeling neglected and frustrated.
In conclusion, my experience with 1-800-Accountant was marked by unprofessionalism, poor communication, and inadequate customer service. I strongly advise potential clients to reconsider using their services and explore alternatives that prioritize reliability and customer care.
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I’m going through a similar situation! They’re such an unethical company! They caused us to miss our tax filing deadline!
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Good afternoon. Honestly, I keep encountering negative reviews about 1-800-Accountant wherever I look. Their system is completely ineffective. They charged me $363.57 for supplies when I’ve already spent nearly $10,000 on purchases. They haven’t communicated with me or corrected this issue. I paid almost $3,000 for a service that I ended up having to do myself. It’s unbelievable. This company will surely close down eventually. They’re dishonest, pass you around to different people, leave you waiting, and fail to keep appointments.
They also have a 30-day cancellation policy they don’t inform you about, and they stall you with unnecessary steps only to later claim they can’t assist you. When you try to claim a refund, they are uncooperative. They also improperly link your card to their system for unauthorized annual debits. My experience with them was absolutely dreadful.