I need a simple software to help boost my business’s online reputation. What features should I look for that will benefit my small to medium-sized business?
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For features, I think it’s important to have the ability to automatically send out emails and text messages with review links. This is really key because to build your online reputation, you need a system that sends review requests to customers after a transaction and reminds them if they haven’t done it yet.
Another helpful feature is AI that can automatically respond to all reviews. Google prefers businesses that engage with customers and usually rewards them with better page rankings.
The cost of such software and how easy or complicated it is to set up will depend on how tech-savvy you are in getting the automated system running.
Hope this helps! Feel free to reach out if you want more insights.