‘I’m sorry we weren’t able to meet your pricing needs. We strive to pay our staff fairly, which is reflected in our pricing. I wish you all the best with your new cleaner.’
Don’t take it personally. Move on. There will always be someone willing to do the job cheaper, but that doesn’t have to be you.
I bet they’re not happy with the new cleaners and are trying to get you to lower your price. Don’t fall for it. Move on.
Zen said:
I bet they’re not happy with the new cleaners and are trying to get you to lower your price. Don’t fall for it. Move on.
Exactly! They’re trying to manipulate you into competing for their business. You don’t need clients like that.
@Nico
Totally agree. You get what you pay for, and you shouldn’t have to lower your standards for anyone.
It sounds like they texted the wrong person and then got embarrassed. You didn’t do anything wrong, and you shouldn’t feel bad. If you want, you could send a polite reply and wish them well.
It’s like they pulled the ‘accidental text’ trick on a cleaning business. Classic!
I’d go with a kind but firm response: ‘Thank you for the clarification. We understand that pricing is important, and our rates reflect the quality of our work and fair wages for our staff. Best of luck with your new service provider.’
When things get tense, pick up the phone. ‘Hi, it’s Mike from Mike’s Cleaning. I’m sorry to hear you’ve canceled. If there’s anything we can do for you, please let us know. Have a great day!’
It’s tough to get a message like that, especially when you care about your work. You could respond with empathy, like, ‘I’m sorry we didn’t meet your expectations. We take pride in our service and wish you the best with your new cleaner.’
There will always be someone out there undercutting prices. Stick to your value.
It’s important to remain professional. Acknowledge their concerns, explain your pricing, and wish them well. This helps maintain your reputation.
They’re likely feeling like they didn’t get the value they expected. Maybe their new cleaner isn’t up to par. Don’t take it personally.
Ignore them for now, but if they leave a bad review, respond professionally and explain why your prices are what they are.
Move on. They’ll figure out soon enough if their cheaper service is worth it.
Your prices are your prices. Maybe send a friendly reminder that you’d love to have them back if their new service doesn’t work out. But don’t lower your standards.
It’s possible they felt the service was too transactional and didn’t see the value. Maybe some proactive outreach or soft touchpoints could help with retention in the future.
You could say: ‘Thank you for sharing your thoughts. I’m sorry to hear you felt that way. Our prices reflect the quality of our work and our commitment to paying fair wages. If you ever reconsider, feel free to reach out.’
You could respond with, ‘Thanks for the clarification. It seems you texted us by mistake on Saturday. Best of luck with your new cleaner!’ That way, you politely highlight their mistake without being confrontational.
Is the other company licensed and insured?